July 6, 2022 – Falls Church, VA – Maintenance-free, safety, and cleanliness are top features that make community associations a popular choice and lifestyle for millions of Americans. According to results from the 2022 Homeowner Satisfaction Survey, the overwhelming majority (89%) of homeowners and condominium association residents rate their overall experience of living in a community association as “very good" or “good" (67%), or neutral (22%).
The new report, conducted by the Foundation for Community Association Research (FCAR) for Community Associations Institute (CAI), is a biennial, nationwide survey administered by independent researcher Zogby Analytics, and provides a better understanding of how 74 million Americans describe their experience living in common-interest communities— from city-sized, master-planned communities and multibuilding condominium complexes to urban cooperatives and small homeowners associations built into tracks of open suburban spaces.
At a time when community matters most, the majority (87%) said they knew their home was part of a community association and nearly half (45%) said the association made them more interested in the home. Eighty-seven percent of respondents believe that their governing board “absolutely" or “for the most part" serves the best interest of the community. More than half of residents (68%) believe that rules in their communities protect and enhance property values.
Results from almost identical national surveys conducted in 2005, 2007, 2009, 2012, 2014, 2016, 2018, 2020, and 2022 are strikingly consistent. The online survey of 1,507 homeowners and condominium association members nationwide with oversampling was conducted in in four states: Illinois, New York, North Carolina and Washington.
“The new research further strengthens our belief that community associations bring people together and create a place where neighbors grow, connect, and support each other in good and challenging times," says Thomas M. Skiba, CAE, CAI's chief executive officer. “CAI is proud to present these findings—especially as millions of dedicated homeowners volunteer and serve on their association boards and as professional managers work tirelessly to support neighborhoods that people are proud to call home. Tough business and operating decisions are being made daily, and it is the commitment by these individuals that highlight the positive attributes of the community association housing model."
Additionally, the report shows that 87% of residents are on friendly terms with their governing boards. Nearly three-quarters (74%) say their community managers provide value and support to residents and their associations.
Half of respondents (51%) feel that they are paying “just the right amount" or “too little" in assessments.
“The biennial Homeowner Satisfaction Survey is the only public opinion report of its kind. The exclusive report outlines how residents feel about their community and shows when best practices are in place, they can be a defining benchmark for community excellence," says Dawn M. Bauman, CAE, executive director, Foundation for Community Association Research and CAI's senior vice president for government. “For more than 15 years, this satisfaction report, sourced by lawmakers, legal professionals, homebuilders, developers, and other community association stakeholders has offered incredible history and trends—providing clear evidence in support of the country's fastest growing housing model."
View more data from the 2022 Homeowner Satisfaction Survey.
Media Contact:
Amy Hawkes Repke
Vice President, Communications & Marketing
arepke@caionline.org | (703) 624-2179
Dawn M. Bauman, CAE
Senior Vice President, Government & Public Affairs, CAI | Executive Director, Foundation for Community Association Research
dbauman@caionline.org | (703) 867-5588
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About Community Associations Institute
Since 1973, Community Associations Institute (CAI) has been the leading provider of resources and information for homeowners, volunteer board leaders, professional managers, and business professionals in the more than 355,000 homeowners associations, condominiums, and housing cooperatives in the United States and millions of communities worldwide. With more than 43,000 members, CAI works in partnership with 36 legislative action committees and 63 affiliated chapters within the U.S., Canada, South Africa, and the United Arab Emirates as well as with housing leaders in several other countries, including Australia, Spain, and the United Kingdom. A global nonprofit 501(c)(6) organization, CAI is the foremost authority in community association management, governance, education, and advocacy. Our mission is to inspire professionalism, effective leadership, and responsible citizenship—ideals reflected in community associations that are preferred places to call home. Visit us at www.caionline.org, and follow us on Twitter and Facebook @CAISocial.