Coordinator, Chapter Relations
Hybrid position (In Falls Church, VA office 1-2 days/week) (fully remote candidates will not be considered)
Join our dynamic team as the Coordinator of Chapter Relations and play a key role in shaping our chapters' success! In this position, you'll manage chapter records, streamline communication with stakeholders, and provide vital programmatic support. We're looking for a highly organized, member-centric individual with outstanding coordination skills and a keen eye for detail. Reporting to the Director of Chapter Development & Operations, you'll collaborate with chapter leaders, staff, association leaders, and various teams within the organization. You'll be instrumental in ensuring our work aligns with the high standards and mission of the Institute, its affiliates, and CAI's commitment to equity and diversity. If you are passionate about fostering strong relationships, driving excellence, and making a meaningful impact, we want you on our team!
Provide administrative and operational support, including communication with chapters, managing mailings and material requests, maintaining contact information, and overseeing internal calendars/timelines.
Upload monthly chapter reports to the leadership section of the website, manage monthly documents distribution, including chapter rebate checks and supporting documentation, and track monthly chapter retention.
Oversee the annual chapter recertification process and conduct initial reviews of submissions.
Offer virtual technical support and perform video editing for chapter programs.
Maintain the Chapter Relations Department Annual calendar.
Support chapter leadership training programs by organizing logistics and managing administrative items.
Additional tasks related to chapter operations and engagement.
Minimum of a High School Diploma required. Some college preferred or relevant office/association experience preferred.
Ability to multitask, prioritize, and adapt in a fast-paced environment.
Resourcefulness and critical thinking skills to make informed administrative decisions.
Strong customer service, verbal and written communication, and editing/proofreading skills.
Attention to detail, team mentality, and a positive attitude.
Proficiency in Microsoft Office suite, particularly Word and Excel.
We offer a competitive compensation and benefits package. The salary range for this position is $50-55,000. Applications will be accepted through June 14th. Interviews will be conducted between June 17-28.
Our office is located minutes from DC in the heart of Falls Church with a free shuttle bus to the East Falls Church Metro and is a few miles away from the route 50 exit of I495. Voted one of the top 100 places to work in Virginia!
Please submit your resume and cover letter to jobs@caionline.org. Candidates ONLY--no calls from staffing firms please. Community Associations Institute (CAI) is an equal opportunity employer.
About Community Associations Institute
Since 1973, Community Associations Institute (CAI) has been the leading provider of resources and information for homeowners, volunteer board leaders, professional managers, and business professionals in 380,000 community associations, condominiums, and co-ops in the United States and millions of communities worldwide. With more than 45,000 members, CAI works in partnership with 64 affiliated chapters within the U.S., Canada, United Arab Emirates, and South Africa, as well as with housing leaders in several other countries including Australia, Spain, Saudi Arabia, and the United Kingdom.
A global nonprofit 501(c)(6) organization, CAI is the foremost authority in community association management, governance, education, and advocacy. Our mission is to inspire professionalism, effective leadership, and responsible citizenship—ideals reflected in community associations that are preferred places to call home. Visit us at www.caionline.org.